FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

Shipping and Refund Policy 

    1. What is your shipping policy? - We ship from our Connecticut warehouse via USPS same business day (during the hours of 9-5pm). Most shipments arrive in under 5 days. We do not guarantee ship times. 
    2. What is your refund policy? Given the nature of the products we sell, we cannot accept returned product or issue refunds. Please ask any questions you have prior to purchase.

Wholesale and Bulk Purchasing 

    1. Do you have wholesale or bulk order pricing? Yes, please email us what you need and quantities. Contact us at

Product Questions

    1. Where is your Hand Sanitizer made? Our hand sanitizer is made in Stratford, Connecticut. The formulation is to World Health Organization spec and kills 99.99% of bacteria. It is 80% alcohol concentration. 
    2. Where are your Face Shields made? The face shields are made in West Haven, CT 
    3. Where are the 3ply Face Masks made? Our 3ply masks are made in China by a reputable FDA registered manufacturer, Zhiyi. FDA Reg Link
    4. Where are the KN95 Masks from? Our KN95 masks are made in China by a reputable FDA registered manufacturer, Zhiyi. FDA Reg Link
    5. What is the difference between KN95 and N95 masks? 3M is considered the standard face masks. See their comparison here
    6. Are you masks for medical use? No these masks are not for medical use. 

Donations and Philanthropy 

    1. How can i get on the list for donated masks? If you need masks and want to be considered for our donation distribution please fill out this form